Return Policy

RETURNS POLICY – Soave Oro

 

Right of withdrawal

Products purchased from www.soaveoro.com may be returned or exchanged within 14 days from the delivery date, without any penalty and without having to state a reason, subject to the conditions set out below.

Returns and exchanges are permitted only in the country where the purchase was made.

Conditions for returning products

To be accepted, returned products must:

  • not have been used, worn, washed, or damaged;
  • still have the identification tag attached, with its single-use seal intact;
  • be returned in their original packaging, complete with the case and jewelry pouch.

If all conditions are met, Milor S.p.A. will refund the full amount paid for the returned products. Otherwise, the return cannot be accepted.

Identification tag

All products sold by Milor S.p.A. have an identification tag attached with a single-use security seal, which is an integral part of the product. We invite you to try on the jewelry without removing the tag or seal: if either is removed, you will not be able to exercise your right of withdrawal.

Returns procedure – All countries except the United States and Canada

  1. Request a return. Within 14 days of delivery, complete the online return form.
  2. Receive confirmation. After submitting your request, you will receive a confirmation email with a return receipt, which you must print and place inside the package.
  3. Prepare the package. Place the products in their original packaging, including the case and pouch.
  4. Ship the package to: Milor S.p.A. – Via dei Gracchi, 35 – 20146 Milan, Italy.

Returns procedure – United States and Canada

  1. Prepare the package. Place the products in their original packaging, in the condition in which you received them.
  2. Include a note inside the package with: order number, code of the returned item, reason for the return.
  3. Ship the package to:
    MILOR S.p.A. c/o Total Fulfillment Services, LLC
    325 Westtown Road, Suite 14
    West Chester, PA 19382
    United States

Return shipping costs

The customer is responsible for return shipping costs. If a product arrived damaged and is returned for this reason, return shipping costs will be covered by Milor S.p.A.

We recommend using a trackable shipping service: if the package is lost or damaged during return transit, a refund cannot be issued.

Refund timing and method

Once your return has arrived at our warehouse and has been inspected, you will receive an email confirming its acceptance. The refund will be issued within 14 days using the same payment method selected for the original purchase, as required by Article 56, paragraph 3 of the Consumer Code.

24-month legal warranty

All products are covered by the 24-month legal guarantee of conformity from the date of purchase.
The warranty is valid if the product has been used in accordance with the instructions in the “Jewelry care” section of the Site. Defects in gold plating or rhodium plating caused by improper use are not covered, nor is accidental breakage of stones or clasps.
For warranty service requests, shipping costs are the customer’s responsibility.

Consumer Code

These conditions for exercising the right of withdrawal form an integral part of the General Terms and Conditions of Sale and are governed by Italian law, in particular the Consumer Code (Legislative Decree No. 206/2005), Part III, Title III, Chapter I, “Consumer rights in contracts.”

Contact

For any information about returns, you can email customerservice@milor.it or contact us on WhatsApp at +39 366 573 4782.