Terms & Conditions

TERMS AND CONDITIONS OF SALE – Soave Oro

 

1. Seller information

The website www.soaveoro.com (the "Website") is owned and operated by Milor S.p.A., with registered office at Via dei Gracchi, 35 – 20146 Milan, VAT No. 04362490155 (the "Seller"), owner of the Soave Oro brand.

Contact details:

2. Scope

These General Terms and Conditions of Sale (the "Terms") govern the distance sale of products offered on the Website. They apply to contracts concluded between the Seller and customers purchasing as consumers, pursuant to Legislative Decree No. 206/2005 ("Consumer Code") and Legislative Decree No. 70/2003 on e-commerce.

By placing an order, the customer declares that they have read and accepted these Terms, the Return Policy and the Privacy Policy. The applicable Terms are those published on the Website when the order is placed.

You must be at least 18 years old to make purchases.

3. Products

The products for sale are Made in Italy jewelry, crafted according to the specifications indicated in their respective product descriptions. The Seller undertakes to describe and represent the products as accurately as possible. Images are for illustrative purposes only: colors and sizes may vary slightly depending on the settings of the device used and the handcrafted nature of the production process.

Products are available while stocks last. If an ordered product is unavailable, the customer will be informed promptly and, if payment has already been made, will receive a full refund.

4. Prices

All prices are in Euros (or US dollars for sales to the United States) and include VAT. Shipping costs, if applicable, are displayed before the order is confirmed.

The Seller reserves the right to change prices at any time. The price applied to an order is the price displayed on the Website when the order is placed.

5. Discount codes and promotions

Discount codes are valid under the conditions and during the periods indicated in the relevant communication, cannot be combined with other offers unless otherwise specified, and cannot be exchanged for cash. In the event of a return, the refund will be calculated based on the amount actually paid.

6. Conclusion of the contract

To make a purchase, the customer selects the products, adds them to the cart, enters the required information, chooses a payment method and confirms the order. Before submitting it, the customer can review and correct the information entered.

The contract is considered concluded when the customer receives the order confirmation email, which includes a summary of the products purchased, the price, shipping costs and a reference to these Terms and Conditions.

The Seller reserves the right not to accept orders that are incomplete, contain incorrect information, are suspected of fraud, or are placed by customers involved in an ongoing dispute with the Seller.

7. Payments

The following payment methods are accepted: credit and debit cards (Visa, Mastercard, Maestro, American Express, UnionPay), Shop Pay, Apple Pay, Google Pay and Klarna.

Payments are processed by third-party providers over secure connections. The Seller does not have access to or store full payment card details. Klarna's service provider terms also apply to installment payments made through Klarna.

8. Shipping and delivery

Shipping is free throughout Italy. Delivery is also available to many other countries worldwide, with costs and times shown during checkout and on the dedicated shipping page.

The stated delivery times are estimates. In any event, unless otherwise agreed, delivery will take place within 30 days of the conclusion of the contract, pursuant to Article 61 of the Consumer Code. If delivery is delayed, the customer may set an additional deadline and, if delivery does not take place within that period, terminate the contract and receive a refund of the amount paid.

Upon delivery, customers are advised to check that the packaging is intact. If the package is damaged or tampered with, we recommend accepting it subject to inspection and reporting it to customer service within 48 hours of delivery.

For shipments to countries outside the European Union, customs duties, taxes and local charges may apply. These are payable by the customer unless otherwise stated at the time of purchase.

9. Right of withdrawal

The consumer customer has the right to withdraw from the contract, without penalty and without giving any reason, within 14 days from the date of delivery of the products, pursuant to Articles 52 et seq. of the Consumer Code.

To exercise the right of withdrawal, the customer may complete the online return form, use the standard form provided at the end of these Terms, or send any explicit statement to customerservice@milor.it.

Products must be returned intact, unused, with the identification tag and single-use seal intact, and in their original packaging. Return shipping costs are borne by the customer, except if the product arrived damaged.

The refund will be issued within 14 days using the same payment method used for the purchase. The Seller may withhold the refund until the returned products have been received.

Full details of the procedure are provided in the Returns Policy.

10. Legal guarantee of conformity

All products are covered by the legal guarantee of conformity for 24 months from the delivery date, pursuant to Articles 128 et seq. of the Consumer Code. The customer must report the lack of conformity by writing to customerservice@milor.it.

In the event of a lack of conformity, the customer is entitled to repair or replacement of the product and, in cases provided for by law, to a price reduction or termination of the contract.

The warranty does not cover damage resulting from improper use, failure to follow the instructions in the "Jewelry care" section of the Site, normal wear and tear, or accidental breakage of stones or clasps.

11. Customer account

The customer may create a personal account on the Site. The customer is responsible for safeguarding their login credentials and for all activities carried out through their account. In the event of unauthorized use, the customer must inform the Seller immediately.

12. Intellectual property

The Soave Oro brand, logos, texts, images, videos, graphics, and all Site content are owned by Milor S.p.A. or used under license and are protected by intellectual property laws. Any reproduction, distribution, or use, even in part, without the Seller’s written authorization is prohibited.

13. Reviews and user-generated content

Customers who post reviews or other content on the Site undertake to provide truthful information and not to post content that is offensive, unlawful, or infringes third-party rights. The Seller reserves the right not to publish or to remove non-compliant content.

14. Privacy

The customer's personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR), as described in the Privacy Policy.

15. Limitation of liability

The Seller is not liable for delays or failure to perform due to force majeure or other causes beyond the Seller's control, such as natural events, strikes, interruptions to transport services, or network malfunctions. Consumers' statutory rights remain unaffected.

16. Amendments to the Terms

The Seller may amend these Terms at any time. The amendments apply to orders placed after they are published on the Site.

17. Complaints and dispute resolution

Any complaints may be sent to customerservice@milor.it. The Seller undertakes to respond as soon as possible.

Consumers may also refer disputes to alternative dispute resolution (ADR) bodies pursuant to Articles 141 et seq. of the Consumer Code.

18. Applicable law and jurisdiction

These Terms are governed by Italian law. For disputes with consumers, the court of the place where the consumer resides or is domiciled shall have jurisdiction, provided that place is in Italy. The application of more favorable provisions under the law of the consumer's country of residence remains unaffected.

MODEL WITHDRAWAL FORM

(Complete and return only if you wish to withdraw from the contract)

Recipient: Milor S.p.A. – Via dei Gracchi, 35 – 20146 Milan, Italy – customerservice@milor.it

I/we hereby give notice of withdrawal from my/our sales contract for the following goods:

Order number: ____________________
Ordered on / Received on: ____________________
Products: ____________________
Consumer's first and last name: ____________________
Consumer's address: ____________________
Consumer's signature (only if the form is sent in paper form): ____________________
Date: ____________________