Shipping & Handling
SHIPPING – Soave Oro
Shipping destinations
We ship our jewelry to Italy and the United States.
Shipping costs and delivery times
Italy
| Option | Order amount | Cost | Delivery times |
|---|---|---|---|
| Free shipping | From €159.00 | Free | 3–5 business days |
| Standard shipping | Up to €158.99 | €4,99 | 3–5 business days |
United States
| Option | Order amount | Cost | Delivery times |
|---|---|---|---|
| Free shipping | From $179.00 | Free | 3–5 business days |
| Standard shipping | Up to $178.99 | $9,99 | 3–5 business days |
Shipping costs are calculated automatically and shown at checkout before you confirm your order.
Delivery times are estimates and are stated in business days, excluding Saturdays, Sundays, and public holidays. During promotional periods and holidays, or due to circumstances beyond our control, delivery times may be slightly longer.
Order tracking
When your order is shipped, you will receive a confirmation email with the tracking number, which lets you follow the delivery in real time.
Delivery address
Please carefully check the address entered when placing your order. If you notice an error, contact us as soon as possible: we can correct it only if the package has not yet been handed over to the courier.
Failed delivery
If you are not available at the time of delivery, the courier will leave a notice or contact you to arrange redelivery or collection from a designated pickup point. If the package is not collected and is returned to our warehouse, we will contact you to arrange a new shipment, the costs of which may be your responsibility.
Damaged package
When your order is delivered, check that the packaging is intact. If the package appears damaged or tampered with, accept it with a note of reservation by writing "accepted with reservation" on the proof of delivery, and let us know within 48 hours by writing to customerservice@milor.it, attaching a few photos of the package and its contents.
Duties and taxes for the United States
Shipments to the United States may be subject to customs duties, taxes, or import fees charged by local authorities. These costs, if applicable, are the customer's responsibility unless otherwise stated at checkout.
Returns
For information about returns, exchanges, and refunds, see our Return Policy.
Contact
For any questions about shipping your order, you can write to customerservice@milor.it or contact us on WhatsApp at +39 366 573 4782.